Delivery Times and Charges
We operate a *24 hour (Monday to Friday, not Saturday, Sunday or Bank Holiday) courier service on most products which means you should normally receive your product the next working day if you order before 12 noon. Smaller items will be sent with the Post Office by Recorded delivery or by Myhermes and these will take 2-3 days. Once your product has left us we have no control of the delivery date. Please ensure that there will be someone to accept the delivery. In some cases due to circumstances beyond our control delivery can take longer that we state. Delivery times are our best estimate and do not form part of a contract.
*Please check the delivery time
when ordering as some products may take longer to arrive, as an example 7-10 working days, these will
be shown on the product page.
Some more remote areas of Scotland and Northern Ireland delivery might takes 2 to 4 days to arrive and may incur an additional postage charge. We would notify you of this before dispatching your order.
What does Pre-order mean?
Pre-order means that either the product is a newly manufactured item which is due for future
release or the manufacturer has issued estimated dates for stock
replenishment. The product will show the month currently quoted by the
manufacturer and can arrive with us anytime during that month, but if we
do have an estimated arrival date, that will be shown above too*. Many
conditions can affect these pre-order dates which means we cannot guarantee the dates quoted but we will always do our best to deliver close to these dates.
*If the middle of the month is quoted, this means your product may arrive anytime from the 14th-22nd of the month. If early month is quoted then this means you may receive you order within the first 9-10 days of the month and end of the month usually means from the 23rd until the last day of the month.
* Pre-Order dates are estimates given by the manufacturer to us and are subject to change as there are many factors invloved which are out of our control.
PLEASE NOTE: During particularly busy periods (Black Friday, Christmas, New Year etc...) deliveries might take longer than normal to arrive, this is due to the extra work load the couriers can have during these very busy times. We thank you for your patience.
PLEASE NOTE: Unfortunately due to our carriers we cannot deliver to a BFPO address and the UK Channel Islands, Isle if Man & Europe (all areas), Scottish Highlands and Islands post codes: AB13-14, AB30-39, AB41-45, AB51-56, IM, IV4-9, IV10-14, IV16-18, IV20-28, IV30-32, IV36, IV40-56HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25 and ZE, if you are unsure, please phone our shop on 01275 342111, before buying.
PLEASE NOTE (on larger items): Unfortunately due to our carriers we cannot deliver large items to all areas. This may apply to Highland and Island, Channel Islands, Europe and Northern Island. In the unlikely event that we can not deliver to you, we will inform you.
Direct Deliveries from Supplier
Where a product states direct delivery, this will be fulfilled
by the supplier directly from their warehouse. Each supplier has a
different delivery service, this will be stated on each product listing.
Please note that we can only deliver furniture to mainland UK, excluding the Scottish Highlands and Islands.
All deliveries must be signed for as (UNCHECKED), if they are not we are unable to replace any damage caused by the carrier.
We will send products out in accordance with the time scale above, if you wish to trace your product please contact us.
In the event that you are not in at the delivery address when the courier attempts to deliver, the driver may leave a card with instructions to call the depot, which must be responded to as soon as possible. You can arrange to collect your parcel from the couriers local depot (you must take I.D. with you). The parcel will be kept at the depot for a maximum of five days before it is returned to Trendybaby.co.uk. If it is returned to us we may sign it in on your behalf. If you are not able to receive the goods you will be liable for the courier charges incurred if it is returned to us and Trendybaby.co.uk will require payment for any charges that they have incurred prior to re-posting.
Our initial postage costs are as follows;
£4.99 on orders up to £44.99
Free of charge on orders £45.00 and above
These prices are for U.K. Mainland