COVID-19 FAQ

As COVID-19, Coronavirus continues to impact people around the world, we want to update you on the steps that we are taking to help safeguard the public and staff and ensure business continuity for our wonderful customers.

COVID-19 Business Update

To all our customers that are wanting to know if and when we are open.

Unfortunately due to the Covid cases rising we have made the decision to close our showroom to the public until early next year, this is for your safety and ours.

We are still trading as normal online and in most cases dispatching orders in the time quoted on each product listing.

If you require any information regarding a product or would like to see it demonstrated, please send us an email and we will try and make a product demonstration video for you and email it over.

FAQ's

Can I still order online?

Yes you can still order onine at www.trendybaby.co.uk. Our warehouse staff are working hard to get your orders picked, packed and despatched in the most hygenic and safest way possible. We have good stock levels and are replenishing stock where possible.

Are there any delivery delays?

We are still dispatching orders out on time, however due to the extra work load the couriers have at the moment they might take 2 or 3 days longer than we are currently quoting on our website.

Do you offer a NO contact delivery option?

DPD have implemented a "contact free delivery" process which reduces the contact between the DPD driver and the consignee. DPD will no longer be asking customers to sign handheld units and the Drivers will instead do this on the consignee’s behalf.

What happens if I am self isolating?

You will have the option to instruct the delivery services to leave your parcels in a designated safe place.

How do I contact you if I have a query?

Our Customer Service team are currently working from home in line with Government guidelines. You can email them on trendybabysales@gmail.com or send them a facebook message.

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